SB SPA POLICIES
Please keep in mind the SB Health & Beauty Spa is a tranquil place, help us to maintain that peaceful environment when utilizing any of our facilities, indoor or outside. Any spa client breaking spa policy is subject to removal from the spa upon the owner’s discretion.
RESERVATIONS: For a reservation to be held, all appointments must be secured with a gift card #, gift certificate ID#, or a 50% deposit placed on a Visa, Master Card, American Express, or Discover card. Deposits can be refunded if the reservation is cancelled within our cancellation policy (see below).
FIRST TIME CLIENTS: Please arrive 20-30 minutes prior to the start time of your appointment to ensure ample time to fill out the new client health and release forms and to enjoy our relaxation areas.
LATE ARRIVALS: As a courtesy to our clients following your appointment and to our therapists whose time is reserved for you, your appointment will end at its designated time. A late arrival means a shortened service time, and nobody wants that.
CANCELLATIONS: Our therapists work by appointments and their time is reserved for you. If you need to cancel an appointment we have a strict 24 hour policy. Please call us at least 24 hours prior to the start time of your appointment. For packages and spa parties, a 48 hour cancellation notice I required. Any cancellations within the 24 hour policy or no-shows will be charged full price for the service price.
RETURNS AND REFUNDS: All purchases are final. Monetary refunds will not be given of any kind. Store credit may be received if applicable. Any packages purchased for a series of services CANNOT be returned or altered in any way.
CELL PHONES: For the relaxation, enjoyment, and privacy, of you and all of our clients, the use of cell phones is prohibited within the spa. Please silence your phone prior to entering the spa.
CHILDREN: We love children, but unfortunately, we are not set up to accommodate them in the spa environment. Please make any childcare arrangements prior to your visit. This will allow us to keep the relaxing atmosphere for all of our guests.
GIFT CERTIFICATES AND GIFT CARDS: Gift certificates are available for purchase online and gift cards are available for purchase in person at the spa. We are not responsible for lost or stolen gift certificates or gift cards. The gift certificate or gift card must be presented upon arrival at the time of the appointment in order to be redeemed.
PRICES: Prices are subject to change at any time without notice
GRATUITIES: Gratuities are greatly appreciated (preferably in cash) and left at your discretion, although 18-20% is customary.
RESERVATIONS: For a reservation to be held, all appointments must be secured with a gift card #, gift certificate ID#, or a 50% deposit placed on a Visa, Master Card, American Express, or Discover card. Deposits can be refunded if the reservation is cancelled within our cancellation policy (see below).
FIRST TIME CLIENTS: Please arrive 20-30 minutes prior to the start time of your appointment to ensure ample time to fill out the new client health and release forms and to enjoy our relaxation areas.
LATE ARRIVALS: As a courtesy to our clients following your appointment and to our therapists whose time is reserved for you, your appointment will end at its designated time. A late arrival means a shortened service time, and nobody wants that.
CANCELLATIONS: Our therapists work by appointments and their time is reserved for you. If you need to cancel an appointment we have a strict 24 hour policy. Please call us at least 24 hours prior to the start time of your appointment. For packages and spa parties, a 48 hour cancellation notice I required. Any cancellations within the 24 hour policy or no-shows will be charged full price for the service price.
RETURNS AND REFUNDS: All purchases are final. Monetary refunds will not be given of any kind. Store credit may be received if applicable. Any packages purchased for a series of services CANNOT be returned or altered in any way.
CELL PHONES: For the relaxation, enjoyment, and privacy, of you and all of our clients, the use of cell phones is prohibited within the spa. Please silence your phone prior to entering the spa.
CHILDREN: We love children, but unfortunately, we are not set up to accommodate them in the spa environment. Please make any childcare arrangements prior to your visit. This will allow us to keep the relaxing atmosphere for all of our guests.
GIFT CERTIFICATES AND GIFT CARDS: Gift certificates are available for purchase online and gift cards are available for purchase in person at the spa. We are not responsible for lost or stolen gift certificates or gift cards. The gift certificate or gift card must be presented upon arrival at the time of the appointment in order to be redeemed.
PRICES: Prices are subject to change at any time without notice
GRATUITIES: Gratuities are greatly appreciated (preferably in cash) and left at your discretion, although 18-20% is customary.
